Shipping and Delivery
Q1: When will my order be shipped?
A: We typically dispatch orders within 7 days after order confirmation. You will receive a confirmation email with tracking information.
Q2: Can I change my shipping address?
A: If you need to change your shipping address, please contact our customer service team as soon as possible. Changes may not be possible once the order has been shipped.
Q3: How can I track my order's shipping status?
A: You can log into your account and click on "Order Details" to view the shipping information. We also provide a tracking number via email.
Returns
Q1: How can I initiate a return?
A: You can request a return within 60 days of receiving your order. Please contact our customer service team, providing your order number and reason for return, and we will assist you through the return process.
Q2: Is there a return shipping fee?
A: Unless the product has a quality issue, the return shipping fee is the customer's responsibility. Please refer to our return policy for more details.
Q3: How long does it take to process a refund?
A: Once we receive and inspect the returned items, refunds are processed within 3-5 business days. Please note that the actual arrival time may vary due to bank processing times.
Payment
Q1: What payment methods are available?
A: We accept various payment methods, including credit cards, debit cards, PayPal, and more. During the payment process, ensure you enter accurate payment information.
Q2: Is cash on delivery (COD) available?
A: Currently, we do not support cash on delivery. All orders need to be paid in full at the time of placing the order.
Q3: What should I do if my payment fails?
A: If your payment fails, check that your payment information is correct or try using an alternative payment method. If issues persist, contact our customer service team for assistance.
Shipping and Delivery
Returns
Payment
Q1: When will my order be shipped?
A: We typically dispatch orders within 7 days after order confirmation. You will receive a confirmation email with tracking information.
Q2: Can I change my shipping address?
A: If you need to change your shipping address, please contact our customer service team as soon as possible. Changes may not be possible once the order has been shipped.
Q3: How can I track my order's shipping status?
A: You can log into your account and click on "Order Details" to view the shipping information. We also provide a tracking number via email.
Q1: How can I initiate a return?
A: You can request a return within 60 days of receiving your order. Please contact our customer service team, providing your order number and reason for return, and we will assist you through the return process.
Q2: Is there a return shipping fee?
A: Unless the product has a quality issue, the return shipping fee is the customer's responsibility. Please refer to our return policy for more details.
Q3: How long does it take to process a refund?
A: Once we receive and inspect the returned items, refunds are processed within 3-5 business days. Please note that the actual arrival time may vary due to bank processing times.
Q1: What payment methods are available?
A: We accept various payment methods, including credit cards, debit cards, PayPal, and more. During the payment process, ensure you enter accurate payment information.
Q2: Is cash on delivery (COD) available?
A: Currently, we do not support cash on delivery. All orders need to be paid in full at the time of placing the order.
Q3: What should I do if my payment fails?
A: If your payment fails, check that your payment information is correct or try using an alternative payment method. If issues persist, contact our customer service team for assistance.